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SHIPPING POLICY

We are committed to delivering your Orchestra Chair purchases in a timely and efficient manner. Please read our shipping policy below to understand how we handle the shipping process.

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1. Processing Time

  • Order Confirmation: Once your order is placed, you will receive an email confirmation.

  • Processing Duration: Orders are typically processed within 1-3 business days. Custom or bulk orders may require additional processing time.

2. Shipping Rates & Methods

  • Standard Shipping: We offer standard shipping through reputable carriers such as UPS, FedEx, or DHL.

  • Shipping Rates: Shipping costs are calculated based on the weight, dimensions, and destination of the order. The total shipping fee will be displayed at checkout.

  • Expedited Shipping: Expedited shipping options are available at an additional cost. Rates and delivery times will be provided at checkout.

3. Delivery Time

  • Domestic Shipping: Estimated delivery time is 5-7 business days after the order has been processed.

  • International Shipping: Estimated delivery time varies by destination and can range from 7-14 business days or longer due to customs processing.

4. International Shipping

  • Customs, Duties, and Taxes: International orders may be subject to import taxes, customs duties, and fees levied by the destination country. These charges are the buyer's responsibility.

  • Regulations Compliance: Please ensure that the product complies with your country’s import regulations.

5. Order Tracking

  • Tracking Information: Once your order has shipped, you will receive an email with the tracking number and a link to track your package.

  • Status Updates: You can check the status of your shipment at any time using the provided tracking number.

6. Shipping Restrictions

  • P.O. Boxes and APO/FPO Addresses: We do not ship to P.O. Boxes or APO/FPO military addresses.

  • Restricted Areas: Some regions may have restrictions or additional charges. We will notify you if we are unable to ship to your location.

7. Damaged or Lost Packages

  • Damaged Items: If your Orchestra Chair arrives damaged, please contact us within 48 hours of receipt with photos of the damage. We will work with you to arrange a replacement or refund.

  • Lost Packages: If you believe your package has been lost, please contact us so we can initiate an investigation with the carrier.

8. Incorrect Shipping Information

  • Address Accuracy: Please ensure that all shipping information is correct at the time of purchase. We are not responsible for orders shipped to incorrect addresses provided by the customer.

  • Returned Packages: Packages returned due to incorrect address information will incur additional shipping charges for reshipment.

9. Backorders and Pre-Orders

  • Backordered Items: If an item is backordered, we will notify you with the option to wait for restocking or to receive a refund.

  • Pre-Order Shipping: Estimated shipping dates for pre-ordered items will be provided. Actual shipping dates may vary.

10. Customer Service

If you have any questions or concerns regarding shipping, please get in touch with our service team:​

Note: This shipping policy is subject to change without prior notice. Please review this policy periodically for any updates. We appreciate your business and are dedicated to providing you with exceptional service.

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